Monthly Archives: November 2006

Hey relatives -- don't mention this to my kids or my niece!

My mission was to secure a Cars Buy ophthacare eye drops without prescription, DVD for our boys for Christmas (and pick one up for my sister). I looked around for the best price plus the obvious bonus of free shipping. I ended up at Overstock.com (plus another 5% kick back from Upromise), ophthacare eye drops side effects. I think this experience will mark the first (and potentially last) time I will make a purchase from Overstock. Order discount ophthacare eye drops online,
The price of the DVD is $15.91 with free shipping. I see nothing remarkable about the web page selling the movie aside from the red letters spelling out the word, "Free."

Well, I go through the account set up and order process for the two DVDs, buy ophthacare eye drops without prescription. At the end, I see that there's a $2.80 shipping charge, buy ophthacare eye drops low price. What?!?. Ophthacare eye drops australia, Holy smokes. I better get to the bottom of this so I hit that "Live Chat" button on my order details page and this is the transcript of the conversation with an Overstock customer service representative.

Buy ophthacare eye drops without prescription, Chat Information

Welcome to Overstock.com's Customer Service Live Chat. You will be joined with a chat representative as quickly as possible, buy ophthacare eye drops in canada. (Less than 2 minutes)

Chat Information

Welcome to Overstock.com Customer Service, Buy cheapest ophthacare eye drops on line, you are now chatting with Galvin.

Galvin: Thanks for visiting Overstock.com, my name is Galvin, ophthacare eye drops no online prescription, how can I help you. Purchase ophthacare eye drops online, you: Wanted to confirm that my order, 33157022, won't be charged shipping...I was under the impression on the product page that it was free today, ophthacare eye drops information.
Galvin: I'd be glad to help you with that, buy ophthacare eye drops without prescription.
Galvin: Thank you for the order number. Cheap ophthacare eye drops in uk, Galvin: For security purposes, can you please verify the name and billing address on the account.
you: {address removed}
you: I'm Darrell Schulte
Galvin: Please provide me the zip code, cheap generic ophthacare eye drops.
you: 55056
Galvin: Thank you for verifying the name and billing address.
Galvin: Buy ophthacare eye drops without prescription, Are you referring to 'Cars (WS/DVD)' priced at $15.91. Ophthacare eye drops cheapest price, you: Yes. I ordered two of them and it appeared to charge me $2.80 with no mention of it being free...
Galvin: Thank you for confirming the item, cheap ophthacare eye drops from usa.
Galvin: Let me what best I can do for you.
Galvin: May I place you on hold for 2 minutes while I check that for you, buy ophthacare eye drops without prescription. Order cheap ophthacare eye drops, you: Yep, go for it.
Galvin: Thank you for holding, generic ophthacare eye drops, Darrell. Buy ophthacare eye drops cheap, Galvin: I reviewed your account and see that you placed order for media items.
Galvin: I'd like to let you know that we do have free shipping.
Galvin: Buy ophthacare eye drops without prescription, We offer free shipping to the order consists of non media items.
you: http://www.overstock.com/cgi-bin/d2.cgi?PAGE=PROFRAME&PROD_ID=2089637
you: This clearly says it's free, cheap ophthacare eye drops no prescription.
Galvin: We charge $1.40 shipping on each media item. Ophthacare eye drops sales, Galvin: Let me check that for you.
Galvin: I checked the the link that you gave to me carefully and see that it's clearly mentioned that the shipping charge is $1.40.
Galvin: Please check the bottom of the Overstock.com Home page to see the disclaimer stating that the free shipping does not include for the orders consisting of media items only, buy ophthacare eye drops without prescription.
Galvin: The disclaimer states as follows:
Galvin: Free shipping offer applies to U.S, buy ophthacare eye drops online australia. orders with standard shipping only. Ophthacare eye drops no prescription, Galvin: For expedited shipping, additional charges apply.
Galvin: This offer applies to the lower 48 states and APO/FPO destinations only, overnight ophthacare eye drops.
Galvin: Buy ophthacare eye drops without prescription, This offer excludes orders comprised solely of products from the "Books, Music, Movies & Games", "Auctions" and "Travel" categories.
Galvin: Offer ends November 28, Ophthacare eye drops buy online, 2006 @ 11:59 PM MST.
you: Well, the way I see it: 1) The page clearly says free and it's in red lettering no less, ophthacare eye drops in australia. Clearly calling attention to the fact that it's a free shipping item. Cheap ophthacare eye drops tablet, 2) I never saw mention of this disclaimer.
you: If that's the way Overstock wants to mislead me, that's fine, buy ophthacare eye drops without prescription. I'll cancel my order and choose another merchant.
you: No problem, buy ophthacare eye drops from canada.
Galvin: Thank you for understanding. Ophthacare eye drops rx, you: Please cancel my order then.
Galvin: Buy ophthacare eye drops without prescription, Is there anything else I can help you with.
Galvin: Darrell, I'd like to let you know that once the order is placed we are unable to make either any changes or cancel the order, cost of ophthacare eye drops.
you: Well, Cheapest generic ophthacare eye drops online, that's ridiculous.
Galvin: However,you are an important customer and we appreciate your business, no prescription ophthacare eye drops.
Galvin: As an one time exception I'll go ahead and try cancel the order.
you: That's the worst scripted answer I have ever read, buy ophthacare eye drops without prescription. Order ophthacare eye drops from canada, Unreal.
you: Please do, thank you, tablet ophthacare eye drops.
Galvin: May I place you on hold for a minute or two while I try and see if it is possible to cancel this order?
you: Absolutely. Ophthacare eye drops india, Galvin: Thank you for holding.
Galvin: Buy ophthacare eye drops without prescription, Darrell, I've a good news for you, I've canceled the order successfully.
you: Thank you again.
Galvin: Is there anything else that I can help you with today, buy cheap ophthacare eye drops online.
Galvin: You are welcome. Ophthacare eye drops tablets, you: No, I'm good.
Galvin: Thanks for shopping with Overstock.com, buy ophthacare eye drops without prescription. Upon closing this window, buying ophthacare eye drops, a survey will display. Cheap ophthacare eye drops internet, Your feedback is important, please complete this survey. It takes less than one minute.

So I close the chat and get the survey...typical background questions with boxes and radio buttons...until I get this area where I can provide more details about my experience with Overstock, buy ophthacare eye drops from us.

In an effort to continually improve our processes and the customer experience, Order ophthacare eye drops on internet, please provide any feedback that you might have.

I simply respond with:

Overstock is very misleading about it's free shipping...you can see the chat transcript for the details, but I don't forsee coming back to Overstock for any purchases in the near term.

Yes, all this for a paltry $2.80 savings -- but I felt misled enough about my purchase that I had to follow-up just on the principle of the thing, sale ophthacare eye drops. Buy ophthacare eye drops without prescription, I don't mind shipping, I'll pay it. Just let me clearly know that I'm paying for it or not. Online ophthacare eye drops, Don't go showing me the word, "Free," in red letters. Overstock knows damn well that I'm not about to go searching for the fine print about some exception. If it's considered an exception, then don't tell me shipping is free.

Oh well, I'll still get the DVDs from Walmart or Target, pay for shipping and still get the 5% kickback from Upromise. The only loser in all this Overstock. Just be up front about it from the start Overstock, that's all anyone can ask as a consumer.

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